Good insights into service orders and scheduled/unscheduled visits are vital for efficient service delivery! It helps service providers track the services provided to a particular customer, the resources used during the service visit, and the expenses related to the service or repair.
With Power BI "Out-of-the-Box" for Service Analytics, you have the power to manage and analyze your service delivery like never before. Gain valuable insights into service agreements and subscriptions, easily handle customer inquiries, and track your services' delivery like a pro. Keep track of resources used during a typical service visit and view how those resources are invoiced to the customer using service agreements.
In Service Analytics:
Insights into service invoices and orders
Time to complete service order reporting: this measures the amount of time it takes for a service order to be completed, from the time it is received to the time it is closed
The most important Business Intelligence (BI) dimensions are customers, date, location, etc.
Overall, Service Analytics will help you boost your customer service and loyalty, contributing to the growth of your business!